Telecommunications technologies are growing more complex each day and the companies that provide them are often of questionable viability.. This leads to system solutions that offer enhanced features and customization. Often, individuals responsible for the procurement of new technologies do not posses the familiarity needed to properly manage their implementation. This can lead to the purchasing of a system that is not cost effective for your organization and/or the sloppiness and corner cutting from vendors during the installation. How can this be prevented? Hiring a consultant will help lead your organization to a solution that best fits your needs. It also insures that your new system will be installed, tested, and guaranteed to perform according to industry standards and more importantly will perform the tasks that are needed to more effectively conduct day to day business.

Success requires the honesty to recognize ones limitations


I was trained in one of the world's premier consulting firms. We could provide a consultant to address just about any issue that a business might face. Our marketing slogan was "If we can spell it, we can-sult-it." With thousands of consulting professionals around the world, this somewhat arrogant statement was at least theoretically accurate. WTCI does not make that claim. We specialize in the issues revolving around the planning, design, implementation, and management of communications technologies. We will not pursue opportunities that do not match our skills. This means that when we do pursue an opportunity, we are well suited, ready and available to meet the need.


With that said, you should consider hiring a consultant when you are faced with one or more of the following:

  • You do not have the time to analyze the situation;

  • You do not have the skills to analyze the situation;

  • You think you know the problem, but do not have the ability to design the solution to the problem;

  • You know the problem, you know the solution, but you need validation and help in the implementation of the solution.

  • The solution to the problem requires additional specialized resources than you have available;

  • The timing of the solution to the problem requires more resources than you have available

Be ready to engage a consultant

If you want exceptional service, be careful to clearly define the role and responsibilities of the consultant. I have included our checklist of items that we want to see in an agreement with a client. These items protect both parties:

  • Does the letter of understanding (LOU) cover the underlying purpose of the proposed engagement?

  • Does the LOU refer to the client's own expressions of concern about the situation?

  • Are the form, content, and timing of the engagement output specifically stated?

  • If the total services we may need to provide to achieve the engagement objectives cannot be completely detailed (and their cost accurately estimated) until the engagement has been partly completed, have we limited our fee quotation to the initial phases,

  • with a specific comment that the remaining fee requirements will be estimated later?

  • Is the work we intend to perform covered in sufficient detail?

  • Is there a detailed work plan (whether or not included as a part of the proposal or letter of understanding) that clearly describes the work we will do and the estimated time required to do it?

  • Is the role of specific client personnel stated explicitly?

  • If problems were to occur during the engagement because client personnel failed to perform, would the responsibility be evident from the proposal languages

  • Is there any danger that the client could misunderstand the extent or depth of our study?

  • Have we covered the procedures to be used in keeping the client informed of our progress during the engagement, and how the client will be able to periodically review our findings and interim or tentative recommendations?

  • Have we identified engagement team members be assigned to the engagement?

  • Do we state the start and completion dates?

  • If references are made to previous client engagements, has approval been obtained?

  • If appropriate, have we covered the use of our reports and/or the responsibilities, if any, we assume for information developed from outside sources?

  • Have we addressed any confidentiality issues?

  • Are fees and expenses clearly stated?

  • Is the billing arrangement spelled out?

  • Has a review been made of the technical approach by an executive other than the person writing the proposal or letter of understanding?

  • Has an information copy of the LOU and other key documents been sent to engagement team members?


  Look to consultants to provide
  the following services:

- Provision of Information
- Diagnosis of Problems
- Problem Solving (Designs)
- Recommendations for Solutions
- Consensus Building
- Training  ::  why your organization should hire a consultant