University of Pittsburgh Medical Center
Assisted Community Care Behavioral Health, a subsidiary of the
University of Pittsburgh Medical Center (UPMC) in their
relocation to Chatham Center. The new company implemented
computer-telephone integration and Primary rate interface
circuits to provide "screen-pop" customer service to
Assisted Partners in Health, a subsidiary of UPMC, in the
redesign and management of a multiple location call center.
Three practices implemented centralized attendent services to
provide patient appointment scheduling and billing using high
capacity circuits for integrated voice/data connectivity.
Developed an RFP to select a PBX vendor for University Services
Organization (USO) to install over 200 systems in physican
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